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Dealing with and Investigating Bullying and Harassment Complaints


Programme Overview
The Dealing with and Investigating Bullying and Harassment Complaints programme provides participants with the necessary skills and knowledge to deal with a bullying and harassment issue should it arise within an organisation. This programme looks at all aspects of the process, from dealing with the initial complaint through to the completion of the investigation and appeal process.

Who Should Attend?
HR managers or those with responsibility within their organisations
for dealing with issues of bullying and harassment.


Duration: 1 Day

Programme Content:

The Legal Framework
• Industrial Relations Acts, 1946-2015
• Safety, Health and Welfare at Work Act, 2005
• Unfair Dismissals Acts, 1977 – 2015
• Employment Equality Acts, 1998 - 2015
• Common Law
Prevention of Bullying and Harassment in the Workplace
· Policy
· Behaviour

B&H - Definitions & Examples
· Relevant Codes of Practice
· Definitions and examples of Bullying and harassment
· Harassment V friendly workplace banter
· Substantive and procedural issues
· Understanding the need to comply with the principles of natural justice

Issue Resolution
Informal approaches
· Role of the manager/contact person
· Guiding a person on how to make an approach to a person regarding their behaviour

· What is mediation
· How it is used in cases of Bullying and Harassment

Formal complaints procedure

Stages involved

Conducting the Investigation

Upcoming dates:

Ibec, DublinJune 4, 2019
Ibec, DublinSeptember 18, 2019

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