Ibec/DIT Diploma in Mediation Skills
· To introduce participants to the concept of mediation and its use in settling arguments, disputes and conflict
· To develop an understanding of the process of mediation and the various tasks involved in each step
· To understand the principles involved in effective mediation
· To learn and practice a range of skills for effective conflict resolution and to gain an insight into one’s own approach to conflict
· To become more confident as a mediator building a personal style and approach
· To consider how best to introduce mediation into an organisation and what structures and policies need to be constructed
Who should attend?
The Diploma is suitable for participants who are looking to improve their knowledge and skills in the area of mediation, whilst gaining an accredited qualification. It would suit those with an interest in strategic management, employee relations, operations, supplier management, and particularly customer and staff relations.
On completion of the programme, participants will:
· Explain the differences between mediation, arbitration, conciliation and other approaches to dispute resolution
· Describe the process and skills involved in mediation, and have demonstrated this in practice
· Understand the advantages and disadvantages of using mediation
· Understand the behavioural differences between individuals and how conflict is dealt with in different ways
· Know the characteristics necessary for effective mediators
· Understand and practise an ethical approach to mediation
· Plan the introduction of mediation at a strategic and operational level
· Develop and improve personal skills of communication, coaching and dealing with conflict
The approach of this twelve day workshop will be highly interactive and practical. Participants will be encouraged to express their views and to discuss their own experience.
· The presenter is an experienced practitioner who will relate the learning to real-life conflict.
· The use of practical exercises, case studies and role-plays will ensure a high degree of participation and self-learning.
· A flexible approach will be used throughout and priority will be given to the interests and learning of the group.
|Ibec, Dublin||Oct 9, 10, 11, 16, 17, 18, 2017; November 20, 21, 22, 27, 28, 29|| |
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Course Fact File
- Course fee:
Member rate: €2,900
Non-member rate: €3,300
* Cost quoted per person
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